Engage and Empower Staff while Improving your Systems

6 steps of a Project Debriefing

The 6 steps of a Project Debrief are purposefully designed to help the team members share their experiences, challenges, and emotions. Through factual discussion and the sharing of different perspectives, the program is intended to identify and resolve issues while recognizing and acknowledging successes. A willingness to adapt and improve your systems is vital. A willingness to engage and empower your staff to improve opens doors of opportunity.

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How Span of Control Impacts the Quality of Work

Span of Control is a concept that I learned in my emergency services training both in the fire service and law enforcement corrections. Yet this topic is not something I read or hear about often, if ever, in the engineering community. The idea behind this concept is based on how many people a leader can effectively manage in a given scenario. In the emergency services world, this normally works best in the range from 2 to 5 people. In the business world this range may extend upwards to 10 subordinates to one leader. There are a lot of factors that go into determining how many subordinates one leader can effectively manage. Each and every situation will be different.

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A 5 part Framework for GREAT Quality Deliverables

As a professional service firm that creates and provides clients with deliverables, you are more than just a consultant or service firm. You are more than simply an opinion, clients are paying for a product that they will use to make decisions, apply for permits, or construct from among hundreds of other possibilities. Like any purchase we make, you will certainly judge your experience. A positive experience, a GREAT Quality deliverable, will create the opportunity to bring you back for more but a negative experience will make you think twice. A poor experience is two to three times more likely to receive an angry review which would require 12 positive reviews to offset the side effects of one negative review.

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Three Simple ways Your ISO 9001 Certification is Falling Short

The International Organization for Standardization known as ISO has a family of quality management systems (QMS). The set of standards are known as ISO 9000 series and we are specifically talking about ISO 9001:2015. This standard specifies requirements for an organization’s QMS. Certification requires the candidate company to demonstrate its ability to provide consistent services to meet client requirements and is designed to enhance the customer experience.

ISO 9001 is used by more than one million companies in more than 170 countries around the world. These range from manufacturing, pharmaceutical, construction, and civil engineering firms among many others. Having experience working for civil engineering firms both under the guidelines of ISO 9001 and without it, I offer my take on how your certification may be falling short for you and your clients.

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