A 5 part Framework for GREAT Quality Deliverables

As a professional service firm that creates and provides clients with deliverables, you are more than just a consultant or service firm. You are more than simply an opinion, clients are paying for a product that they will use to make decisions, apply for permits, or construct from among hundreds of other possibilities. Like any purchase we make, you will certainly judge your experience. A positive experience, a GREAT Quality deliverable, will create the opportunity to bring you back for more but a negative experience will make you think twice. A poor experience is two to three times more likely to receive an angry review which would require 12 positive reviews to offset the side effects of one negative review.



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