A 5 part Framework for GREAT Quality Deliverables

As a professional service firm that creates and provides clients with deliverables, you are more than just a consultant or service firm. You are more than simply an opinion, clients are paying for a product that they will use to make decisions, apply for permits, or construct from among hundreds of other possibilities. Like any purchase we make, you will certainly judge your experience. A positive experience, a GREAT Quality deliverable, will create the opportunity to bring you back for more but a negative experience will make you think twice. A poor experience is two to three times more likely to receive an angry review which would require 12 positive reviews to offset the side effects of one negative review.

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How Does Your Team Compare to Cookies?

With the holidays just around the corner, I look forward every year to making cookies with my children. I am normally responsible for the chocolate chip cookies while my wife and her siblings handled the sugar cookie creations.

If you know me and have spent time with me, especially working with me, you will know that my mind flows in a million different directions at any given time. It is no different when doing things around the house including baking cookies. When making cookies last year, I noticed the various ingredients spread across the kitchen counter, ready to be mixed for the next batch of batter when I literally thought, “is the team of people I work with like a cookie?” In that moment, I began to want the team I work on to be a cookie.

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The 3 Types of People Exceptional Leaders Embrace

Throughout my career, I have had the privilege of working directly with hundreds of people and indirectly acquainted with thousands. I have had the opportunity to learn from a diverse variety of managers and leaders in several different organizations. The end result is the development of a concept that considers the similarities and differences of human personality. It further challenges each employee and manager to be a STAR.

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